
Page | 001 Energy Products Emergency Response Products: Megapack, Powerpack System, Powerwall, and subassemblies, all sizes Last Revised: March 11, 2020 TESLA BATTERY EMERGENCY RESPONSE GUIDE (LITHIUM-ION) 1. Scope This guide serves as a resource for emergency responders and Authorities Having Jurisdiction (AHJs) with regards to safety surrounding Tesla Energy Products. Tesla Energy Products are defined as rechargeable lithium-ion battery energy storage products designed, manufactured, and sold by Tesla, and include products such as Megapack, Powerpack, and Powerwall. The information and recommendations set forth are made in good faith and believed to be accurate as of the date of preparation. TESLA, INC. makes no warranty, expressed or implied, with respect to this information. 2. Identification of Company and Contact Information Products Tesla Energy Products, designed for residential, commercial, and industrial/utility energy applications, and modules and sub-assemblies that can be installed in such products. Specific part numbers are listed below. energy-pubs@tesla.com © Copyright 2020 Tesla, Inc. All Rights Reserved. Rev. 1.8 Headquarters (USA) Europe and Africa 3500 Deer Creek Road Palo Alto, CA 94304 USA Tel. No. +1 650-681-5000 (do not use for emergencies, see below) Burgemeester Stramanweg 122 1101EN Amsterdam, The Netherlands Tel. No. +31 20 258 3916 (do not use for emergencies, see below) Eastern Aoyama Building 4F 8-5-41 Akasaka, Minato-ku, Tokyo, Japan 107-0052 Tel: +81 3 6890 7700 (do not use for emergencies, see below) 3500 Deer Creek Road Palo Alto, CA 94304 USA Tel. No. +1 650-681-5000 (do not use for emergencies, see below) Locations Asia Manufacturer (USA) Australia and TS-0004027 Revision 1.8 Emergency Contacts CHEMTREC For Hazardous Materials (or Dangerous Goods) Incidents: Spill, Leak, Fire, Exposure, or Accident Call CHEMTREC Day or Night Within USA and Canada: 1-800-424-9300 Contract Number: CCN204273 Outside USA and Canada: +1 703-741-5970 (collect calls accepted) Tesla Service Support Contacts Powerpack & Megapack: • PowerpackSupport@tesla.com • Hotline numbers (24h / 7 coverage): o o Powerwall: o • North America: North America: +1 (650) 681-6060 Asia/Australia/New Zealand: +61 2 43 28 02 81 Europe/Middle East/Africa: +31 2 08 88 53 32 o PowerwallSupportNA@tesla.com o (877) 798-3752 • Asia/Australia/New Zealand: o PowerwallSupportANZ@tesla.com o 1800 646-952 • Europe/Middle East/Africa: o PowerwallSupportEMEA@tesla.com |