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TESLA BATTERY EMERGENCY RESPONSE GUIDE 4027


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Energy Products Emergency Response Products: Megapack, Powerpack System,
Powerwall, and subassemblies, all sizes Last Revised: March 11, 2020
TESLA BATTERY EMERGENCY RESPONSE GUIDE (LITHIUM-ION)
1. Scope
This guide serves as a resource for emergency responders and Authorities Having Jurisdiction (AHJs) with regards to safety surrounding Tesla Energy Products. Tesla Energy Products are defined as rechargeable lithium-ion battery energy storage products designed, manufactured, and sold by Tesla, and include products such as Megapack, Powerpack, and Powerwall. The information and recommendations set forth are made in good faith and believed to be accurate as of the date of preparation. TESLA, INC. makes no warranty, expressed or implied, with respect to this information.
2. Identification of Company and Contact Information
Products
Tesla Energy Products, designed for residential, commercial, and industrial/utility energy applications, and modules and sub-assemblies that can be installed in such products. Specific part numbers are listed below.
energy-pubs@tesla.com
© Copyright 2020 Tesla, Inc. All Rights Reserved.
Rev. 1.8
Headquarters (USA)
Europe and Africa
3500 Deer Creek Road
Palo Alto, CA 94304 USA
Tel. No. +1 650-681-5000 (do not use for emergencies, see below)
Burgemeester Stramanweg 122
1101EN Amsterdam, The Netherlands
Tel. No. +31 20 258 3916 (do not use for emergencies, see below)
Eastern Aoyama Building 4F 8-5-41
Akasaka, Minato-ku, Tokyo, Japan 107-0052
Tel: +81 3 6890 7700 (do not use for emergencies, see below)
3500 Deer Creek Road
Palo Alto, CA 94304 USA
Tel. No. +1 650-681-5000 (do not use for emergencies, see below)
Locations
Asia
Manufacturer (USA)
Australia and
TS-0004027 Revision 1.8
Emergency Contacts
CHEMTREC
For Hazardous Materials (or Dangerous Goods) Incidents: Spill, Leak, Fire, Exposure, or Accident Call CHEMTREC Day or Night
Within USA and Canada: 1-800-424-9300
Contract Number: CCN204273
Outside USA and Canada: +1 703-741-5970 (collect calls accepted)
Tesla Service Support Contacts
Powerpack & Megapack:
• PowerpackSupport@tesla.com
• Hotline numbers (24h / 7 coverage):
o o
Powerwall: o
• North America:
North America: +1 (650) 681-6060 Asia/Australia/New Zealand: +61 2 43 28 02 81 Europe/Middle East/Africa: +31 2 08 88 53 32
o PowerwallSupportNA@tesla.com
o (877) 798-3752
• Asia/Australia/New Zealand:
o PowerwallSupportANZ@tesla.com
o 1800 646-952
• Europe/Middle East/Africa:
o PowerwallSupportEMEA@tesla.com

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