Page | 030 9. Important additional information
This document contains important instructions and warnings that must be followed when handling Model Y in an emergency situation.
NOTE: Images in this document show a Left-Hand Drive (LHD), North American vehicle. Unless otherwise noted, Right-Hand Drive (RHD) vehicles are mirrored.
NOTE: Model Y is equipped with knee airbags in North America and South Korea only.
Contact Us
First Responders and Second Responders with emergencies, call Tesla Roadside Assistance. Refer to https://www.tesla.com/support/roadside-assistance for the applicable number.
The Model Y Owner’s Manual and first responder information can be found at https://www. tesla.com/firstresponders. First responders and training officers who have questions, contact firstrespondersafety@tesla.com.
WARNING Always use appropriate rescue tools and always wear appropriate PPE. Failure to follow these instructions can result in serious injury or death.
WARNING Regardless of the disabling procedure you use, ALWAYS ASSUME THAT ALL HIGH VOLTAGE COMPONENTS ARE ENERGIZED! Cutting, crushing, or touching high voltage components can result in serious injury or death.
WARNING After deactivation, the high voltage circuit requires 2 minutes to de-energize.
WARNING The RCM has a backup power supply with a discharge time of approximately 10 seconds. Do not touch the RCM within 10 seconds of an airbag or pre-tensioner deployment.
WARNING Handling a submerged vehicle without appropriate PPE for water rescue can result in serious injury or death.
WARNING When fire is involved, consider the entire vehicle energized. Always wear full PPE, including a SCBA.
WARNING When cutting the first responder loop, double cut the loop to remove an entire section. This eliminates the risk of the cut wires accidentally reconnecting.
WARNING When using the high voltage shut down methods recommended by this document, high voltage power is isolated to the battery. The high voltage battery is always energized.
WARNING Never transport the Model Y with rear wheels on the ground. Doing so can lead to significant damage and overheating. In rare cases, extreme overheating may cause the surrounding components to ignite.
Model Y Emergency Response Guide 28
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